Moon Climbing Website FAQs

Please review our Frequently Asked Questions guide below before proceeding to contact us with your enquiry.

FAQs

Which website should I order from?

Moon Climbing have 3 retail stores. One is exclusively for the US, one exclusively for the European Union (EU) and the other is for the UK and the rest of the world (ROW). If you are in the US please order from our US Shop. If you are in the EU please order from our EU Shop. If you are anywhere else then please order from our UK Shop.

Can I have multiple logins for 1 user account?

Unfortunately this is not possible. You can create additional accounts but these will need to be associated to unique email addresses and would be considered separate customer accounts on our websites.

Can I have multiple delivery addresses?

Yes. These would be setup in your delivery options when placing your order. You can also add new addresses in My Account > Address Book.

My Question Isn't Answered Here, What Do I Do?

For queries not answered in the FAQs above, please email our support team at
orders@moonclimbing.com.

Email Our Support Team

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